Terms of Service

PART A: GENERAL TERMS AND CONDITIONS

This document/agreement/understanding is a computer-generated electronic record published in terms of Rule 3 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (amended from time to time) read with Information Technology Act, 2000 (amended from time to time) and does not require any physical or digital signatures.

These Terms and Conditions ("Terms") constitute a legal agreement between You and our company ("us", or "we" or "our"). The Terms govern Your access to and use of our services, including payments, technology, software, analytics or any other services, tools or products offered or made available by us and/or our Affiliates, and/or their Facility Providers, ("Services"). The Services may be offered or made available to You via our website, mobile applications, software, APIs, social media, or other access channels ("Platform"). "You", "Yours", "Yourself" or "Merchant" refers to customers, who may be a non-registered individual or corporate body, who register for, use, or access the Platform or Services.

Please read these Terms carefully before accessing the Platform or using the Services. By accessing the Platform or using the Services, You agree to be bound by these Terms, including our Privacy Policy and any other policy applicable to the Services received via the Platform. If You do not agree to these Terms or do not wish to be bound by these Terms, You must immediately terminate the use of the Services. We reserve the right to amend or otherwise modify the Terms at any time by posting an updated version. The updated Terms shall take effect immediately upon posting. It is Your responsibility to review these Terms periodically for updates/amendments. Your continued access of the Platform or use of the Services signifies Your assent/ratification of the updated or modified Terms.

1. PROPRIETARY RIGHTS

1.1 Ownership

We (and our licensors, as applicable) remain the sole owner of all right, title and interest in the Services, including the Platform and the website ("website"), including any intellectual property rights which subsist in the Services (whether registered or not). We grant You a personal, non-exclusive, non-transferable, limited right to access the Platform and make personal use of the website and the Services. You shall not remove, obscure, or alter any proprietary rights notices (including trademark and copyright notices), which may be affixed to or contained within the Services.

We (and our licensors, as applicable) retain our rights in and to trademarks, trade names, service marks, logos, domain names, and other distinctive brand features ("marks") owned or used by us in the course of our business. You do not have the right to use any of our marks without explicit consent from us. You shall not download, copy, create a derivative work, modify, reverse engineer, reverse assemble, transmit or otherwise attempt to discover any source code, sell, assign, sub-license, grant a security interest in or otherwise transfer any right in the Services or marks.

1.2 Your Materials

You grant a royalty-free, non-exclusive, irrevocable, transferable and sub-licensable license to us, our Affiliates and third party service providers, to use Your data, Your customer's data, information, content, trademarks, logos and any other materials/information You upload or make available to us or on the Platform ("Your materials"). You agree that we may use Your materials to operate and improve the Platform, provide the Services, and fulfil our rights and discharge our obligations under the Terms.

2. USAGE OF THE WEBSITE AND USE OF SERVICES

2.1 Account Registration

You shall register to become a user of the Website only if You are of the age of 18 or above and can enter into binding contracts as per Applicable Laws. You are responsible for maintaining the secrecy of Your passwords, login and account information. You are responsible for maintaining the confidentiality of any login information and secure access credentials associated with Your account. You will be responsible for all use of the Platform and/or Services by You or anyone using Your password and login information (with or without our permission).

2.2 Accurate Information

You agree to provide true, accurate, current and complete information about Yourself as and when prompted by the Platform. If You provide any information that is untrue, inaccurate, not updated or incomplete (or becomes untrue, inaccurate or incomplete), or we have reasonable grounds to suspect that such information is untrue, inaccurate, not updated or incomplete, we shall have the right to immediately suspend or terminate Your account and/or refuse any and all current or future use of the Platform or Services, or any portion thereof.

2.3 Communications

By using the Services and providing your contact information, you consent to receiving information about, and offers for, various products and services from us, our Affiliates or third parties. These communications may occur through various channels, including but not limited to telephone, SMS, email, WhatsApp, other messaging services, or any other physical, electronic, or digital means.

2.6 KYC Requirements

You acknowledge and agree that for undertaking any payment and/or financial transaction through the Platform, we may undertake due diligence measures and seek information required for KYC purposes, which as a customer/merchant You are obliged to give in accordance with Applicable Laws.

2.12 Prohibited Use

You agree not to use the Platform and/or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or any local laws that might apply to You. We may, at our sole discretion, at any time and without advance notice or liability, suspend, terminate or restrict Your access to all or any component of the Platform and/or Services.

2.14 Representations and Warranties

You represent and warrant that:

• You are duly incorporated or established under the laws of Your jurisdiction and have all requisite power and authority to own and operate Your business.
• You have the full legal capacity and power to enter into, exercise Your rights under, and perform Your obligations under these Terms.
• The execution, delivery and performance of these Terms has been authorized by all necessary corporate and organizational actions.
• You do not, and shall not, engage in any activity related to virtual currency, cryptocurrency and other crypto products (like non-fungible tokens or NFTs).

3. PAYMENT

Applicable fees for the provision of Services shall be levied by us from time to time. You agree that the fees shall be charged according to the manner, rates and frequency determined by us. We reserve the right to update the amount of the fees charged at our sole discretion. Fees are exclusive of applicable taxes and we will charge such applicable taxes on the fees from time to time.

4. PRIVACY POLICY

By using the website, You hereby consent to the use of Your information as we have outlined in ourPrivacy Policy.

5. THIRD PARTY LINKS / OFFERS

The Platform contains links to other websites over which we have no control. We encourage You to review the terms and privacy policies of those other websites so You can understand Your use of the websites and how they collect, use and share Your information.

7. DISCLAIMER OF WARRANTY

To the maximum extent permitted by Applicable Laws, the Platform and the Services are provided on an "as is" basis. You acknowledge that we do not warrant that the Service(s) will be uninterrupted or error free or fit for Your specific business purposes.

8. LIMITATION OF LIABILITY

We (including our officers, directors, employees, representatives, affiliates, and providers) will not be responsible or liable for any injury, death, loss, claim, act of God, accident, delay, or any direct, special, exemplary, punitive, indirect, incidental or consequential damages of any kind that arise out of or is in any way connected with any use of the Platform or Services.

Notwithstanding anything under these Terms, our aggregate liability and that of our affiliates, officers, employees and agents relating to the Service(s), will not exceed an amount equal to one (1) month fees paid by You for the specific Service(s) giving rise to the liability.

9. INDEMNITY

You agree to indemnify and hold us (and our officers, affiliates, group company, directors, agents and employees) harmless from any and against all claims, whether or not brought by third parties, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature, including reasonable attorneys' fees, arising out of or related to Your breach of these Terms.

10. CARD ASSOCIATION RULES

"Card Payment Network Rules" refer to the written rules, regulations, releases, guidelines, processes, interpretations and other requirements imposed and adopted by the card payment networks. These card payment networks have infrastructure and processes to enable transaction authorisation.

12. FORCE MAJEURE

If performance of Services/Platform by us is prevented, restricted, delayed or interfered with by reason of labour disputes, strikes, acts of God, epidemic, pandemic, floods, lightning, severe weather, earthquakes, war, revolution, acts of terrorism, or any other act whatsoever which are beyond our reasonable control, then we shall be excused and discharged from such performance to the extent of and during the period of such force majeure event.

13. ANTI BRIBERY AND SANCTIONS LAWS

You agree to comply with all applicable anti-bribery and anti-corruption laws which prohibit officials, representatives, agents or any other person associated with or acting on behalf of You from giving, offering, promising to offer, receiving/accepting or acting in any other manner so as to induce a payment, gift, hospitality or anything else of value to government officials, public servants, or regulatory bodies.

14. ADDITIONAL TERMS

You shall not assign or otherwise transfer Your rights or obligations under these Terms. We may assign our rights and duties under these Terms without any such assignment being considered a change to the Terms and without any notice to You.

The laws of India, without regard to its conflict of laws, rules, will govern these Terms. If You take any legal action relating to Your use of the Platform or these Terms, You agree to file such action only in the courts located in Bangalore, India.

16. SUSPENSION AND TERMINATION

Notwithstanding anything to the contrary, we shall have the right to immediately suspend Services and settlement of any monies or payments to You, without any liability to You, in the event of breach of any clause of these Terms, or if You facilitate any transaction which is unlawful.

These Terms are effective upon the date You first access or use the Platform or Services and continue until such access and use is terminated by You or by us. We may terminate these Terms or close Your account at any time for any reason.

17. PROHIBITED PRODUCTS AND SERVICES

The following products and services are prohibited from being sold or offered through our Platform:

• Adult goods and services including pornography and other sexually suggestive materials
• Alcohol or alcoholic beverages
• Body parts including organs or other body parts
• Bulk marketing tools including email lists or spam-enabling products
• Child pornography
• Copyright unlocking devices
• Counterfeit and unauthorized goods
• Drugs and drug paraphernalia
• Endangered species
• Gaming/gambling including lottery tickets, sports bets, online gambling
• Government IDs or documents including fake IDs
• Illegal goods and offensive materials
• Prescription drugs or herbal drugs or online pharmacies
• Pyrotechnic devices and hazardous materials
• Tobacco and cigarettes including e-cigarettes
• Weapons including firearms, ammunition, knives
• Virtual currency, cryptocurrency and related products including NFTs
• Money laundering services
• Multi-level marketing and pyramid schemes
• Any other activities prohibited by Applicable Laws

APPLICABLE LAW

Your use of this Website will be governed by and construed in accordance with the laws of India. You agree that any legal action or proceedings arising out of your use may be brought exclusively in the competent courts/tribunals having jurisdiction in Bengaluru in India and irrevocably submit yourself to the jurisdiction of such courts/tribunals.

COMPLAINTS AND GRIEVANCE REDRESSAL

Any complaints or concerns with regards to content of this website or breach of these terms or any intellectual property should be informed to the Nodal Officer at the coordinates mentioned below:

Acceptance Details